Privacy Policy
Privacy Notice – Simple Explanation
We respect your privacy and keep things simple.
We only collect the information that is necessary to:
- Process your order
- Deliver your e-bike or accessories
- Provide customer support and warranty service
- Improve our website experience
We do not sell your personal data to third parties.
Some information (such as your name, address, and payment-related details) is required to complete your purchase and arrange delivery.
Other data (such as cookies or analytics) is used only to help us understand how our website is used and to improve our services.
You are always in control of your personal data.
If you have any questions or requests, you can contact us at any time:
The following sections explain in detail how we process personal data in accordance with the EU General Data Protection Regulation (GDPR).
1. Data Controlle
The controller responsible for the processing of your personal data is:
Brand Name: LUBIBIKE
Company Name: Shenzhen Yidesen Technology Co., Ltd.
Registered Address:
7G39H, 7th Floor, Building 210
Tai Ran Science & Technology Park
No. 113 Tairan 4th Road, Tian’an Community
Shatou Street, Futian District
Shenzhen, China
📧 Email: support@lubibike.com
2. What Personal Data We Collect
2.1 Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
2.2 Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type and operating system
- Device information
- Pages visited and interaction data
- Cookies and similar tracking technologies
3. Purposes and Legal Basis of Processing
We process your personal data for the following purposes and legal bases under GDPR:
3.1 Performance of a Contract (Article 6(1)(b))
- Processing and fulfilling orders
- Arranging shipping and delivery
- Providing warranty, returns, and after-sales support
3.2 Consent (Article 6(1)(a))
- Sending marketing or newsletter emails (if you opt in)
- Using non-essential cookies
You may withdraw your consent at any time.
3.3 Legitimate Interests (Article 6(1)(f))
- Fraud prevention and payment security
- Improving website performance and user experience
- Internal analytics and business optimization
- Managing disputes and chargebacks
Our legitimate interests do not override your fundamental rights and freedoms.
3.4 Legal Obligations (Article 6(1)(c))
- Accounting and tax compliance
- Responding to lawful requests from authorities
4. Fraud Prevention & Payment Security
To protect our customers and prevent fraud, we use trusted third-party payment processors and fraud-prevention services.
We do not store full credit card details on our servers.
5. Third-Party Service Providers
We may share your personal data with trusted third parties only where necessary, including:
- Payment service providers
- Logistics and shipping partners
- IT and website service providers
- Analytics providers (such as Google Analytics)
Each third party processes data in accordance with its own privacy policy and applicable data protection laws.
6. International Data Transfers
As we operate globally, your personal data may be transferred outside the European Union.
Where such transfers occur, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Other lawful transfer mechanisms under GDPR
7. Data Retention
We retain your personal data only for as long as necessary:
- To fulfill our contractual obligations
- To comply with legal and accounting requirements
- To resolve disputes and enforce agreements
Retention periods may vary depending on the type of data and legal obligations.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at:
9. Cookie
We use cookies to:
- Ensure proper website functionality
- Remember your preferences
- Analyze website traffic
- Support marketing activities (with your consent)
You can manage or disable cookies through your browser settings.
For more details, please refer to our Cookie Notice.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
Although no system is completely secure, we follow industry best practices and recognized security standards.
11. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
12. Changes to This Privacy Notice
We may update this Privacy Notice from time to time.
Any changes will be effective upon publication on this page.
13. Contact Us
If you have any questions about this Privacy Notice or our data practices, please contact:
